1Dial legal
Privacy Policy
Effective date: September 30, 2026
What this policy covers
This Privacy Policy explains how 1Dial collects, uses, and shares information when you call or text us, use our website, receive messages from us, or connect a Google or Microsoft account to 1Dial.
Information we collect
We may collect your name, phone number, location, service request, and information you choose to share during a call or text message. We may also collect technical information from website visits, such as device, browser, and usage data.
How we use information
We use information to handle your request, including calling businesses on your behalf and sending you what they tell us, to operate and improve 1Dial, to communicate with you, to protect against misuse, and to comply with legal obligations.
SMS messaging
When you consent through an unchecked website checkbox or through our separate verbal consent process, we may collect your mobile phone number, consent status, date and time of consent, consent source and disclosure version, service or waitlist request information, and records of messages sent and received. We use this information only for the transactional updates described at the point of opt-in, such as business-access and customer-care updates or service-request updates including provider outreach, quotes, availability, scheduling, appointment confirmations, and completion updates. Message frequency varies and message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for assistance or call the service number shown on this site. Consent to receive text messages is optional and is not a condition of purchasing or using 1Dial’s services.
Connected Google and Microsoft accounts
If you choose to connect a Google account (Gmail and Google Calendar) or a Microsoft account (Outlook mail and calendar), 1Dial accesses your email messages, calendar events, and basic account information such as your email address only to answer the requests you send us, such as what is on your calendar, finding an email, or adding up your receipts, and, only after you approve the wording, to save a draft in your own Drafts folder. We never send email on your behalf. We do not store the content of your emails: messages are fetched when needed to answer a request and are not kept. We store only the access credentials your provider issues, encrypted, and a record that the account is connected. Security codes, password resets, and account alerts are filtered out and never read, and sensitive documents such as account statements and medical or legal notices are identified by sender and subject only. To answer you, relevant content is processed by AI service providers acting on our behalf, which may not use it to train their models. People at 1Dial do not read your email. We do not sell this information, use it for advertising, or use it to train AI models. You can disconnect an account at any time by contacting us, or revoke access directly in your Google account settings (myaccount.google.com/permissions) or Microsoft account settings (account.live.com/consent/Manage). When an account is disconnected, we delete the stored credentials.
Google API disclosure
1Dial's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Read the Google API Services User Data Policy.
How we share information
1Dial does not sell personal information, and it does not sell or rent leads, phone numbers, or contact lists to anyone. Mobile information, including phone numbers and SMS consent records, will not be shared with third parties or affiliates for marketing or promotional purposes. 1Dial may share the details needed to fulfill your request with the businesses we contact for you, with vendors that help us operate the service, or when required by law or to protect rights, safety, and security. Your SMS consent is provided only to 1Dial and is not transferred to or treated as consent to receive messages from third-party service providers. All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
Data retention and security
We keep information only as long as reasonably needed for the purposes described here, including resolving requests and meeting legal obligations. No system is completely secure, but we use reasonable safeguards designed to protect information.
Your choices
You can opt out of text messages at any time by replying STOP. Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information. To make a request or ask a privacy question, email contact@1dial.ai or call +1 (844) 440-3463.
Business identity and contact
1Dial is operated by 1Dial, Inc., a Delaware C corporation, 4006 Hastings Park Court, San Jose, CA 95136, United States. Email contact@1dial.ai or call +1 (844) 440-3463.
Updates to this policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date.